Grand Creations by JE

Master Service Agreement

Effective Date: Upon Client's acceptance through booking, payment, signed proposal, invoice approval, or commencement of services.

This Master Service Agreement ("Agreement") governs all services provided by Grand Creations by JE, a division of Jasmine Elyse, LLC ("Company") to the client ("Client"). By booking services, approving a proposal, submitting payment, or allowing work to begin, the Client acknowledges that they have read, understood, and agree to be bound by the terms of this Agreement.

1. Services

This Agreement applies to all creative services offered by the Company, including but not limited to:

Live Calligraphy Engraving
Live Personalization Services
Hot Foil Personalization
Glass Engraving
Glass Painting
Face Painting
Glitter Tattoos
Murals
Live Event Art Experiences
Calligraphy
Custom Artwork
Hand-Painted Products
Custom Commissions
Workshops and Creative Experiences
Any additional creative services provided by the Company.

The specific services, service dates, hours, quantities, deliverables, staffing, pricing, and other project-specific terms shall be described in the Client's proposal, invoice, quote, estimate, or written correspondence, which are incorporated into and form part of this Agreement.

Unless a specific individual is expressly identified in writing as the required service provider, the Company may perform services through its owners, employees, independent contractors, subcontractors, assistants, or other qualified artists selected by the Company. The Company retains sole discretion over the assignment of personnel necessary to perform the contracted services.

2. Booking & Payment

Availability inquiries, discussions, proposals, estimates, quotes, and invoices do not reserve or guarantee an event date or service time.

A booking is confirmed only after the Company has received all required agreements, approvals, retainers, deposits, and/or payments specified by the Company for that booking. Until the booking is confirmed, the Company may accept other work for the requested date and time without liability to the Client.

Payment amounts and due dates shall be stated in the Client's proposal, invoice, estimate, or other written booking documentation. The Client is responsible for ensuring all payments are received by the applicable due dates.

Failure to make payment when due may result in suspension or cancellation of services and release of the reserved event date or service time. Any amounts designated as non-refundable shall remain non-refundable except where otherwise required by law or expressly agreed to in writing by the Company.

Returned or rejected payments are subject to a $45.00 returned payment fee, in addition to any outstanding balance.

Rush or expedited requests may be accepted at the Company's sole discretion and may be subject to additional fees.

The Client remains responsible for the full contracted amount regardless of whether the Client, its guests, venue, or representatives utilize the full contracted service time. Unused service time is non-refundable and may not be transferred, credited, or applied to another event or service unless expressly agreed to in writing by the Company.

3. Pricing, Service Time & Capacity

Pricing for live events and other services shall be based on the rates, project fees, or other pricing outlined in the Client's proposal, quote, estimate, invoice, or other written booking documentation.

For time-based services, the Client is purchasing professional services for the contracted service period. Unless a specific quantity or completion guarantee is expressly stated in writing by the Company, the Company does not guarantee that any particular number of guests will be served or that all available, supplied, or requested items will be personalized or completed during the contracted service period.

Any estimated production rate, guest capacity, throughput, or number of completed items communicated before or during an event is an estimate only and may vary based on the personalization requested, item type and material, guest interaction, design complexity, workflow, equipment, venue conditions, and other circumstances affecting production.

If additional service time is requested and the Company is available to accommodate the request, the additional time will be billed at the applicable rate. Additional time may be authorized verbally at the event by the Client or an authorized Client representative, and such authorization constitutes approval of the applicable additional charges.

The Company is under no obligation to extend services beyond the contracted service period. If additional time is not approved or available, services will conclude at the scheduled end time regardless of the number of guests waiting or items remaining.

4. Travel & Event Expenses

Travel fees may apply based on distance, travel time, parking, tolls, lodging, ferry fees, or other event logistics.

Any required parking fees, valet charges, permits, venue access fees, or similar expenses shall be the responsibility of the Client.

Travel fees, when applicable, will be disclosed before booking whenever reasonably possible.

5. Site Requirements

To ensure services are performed safely and efficiently, the Client agrees to provide an appropriate workspace.

Indoor Events

Unless otherwise agreed in writing, the Client shall provide:

One (1) sturdy table
Two (2) chairs
Adequate lighting
Restroom access
A clean workspace measuring at least six feet by six feet (6' × 6')

Outdoor Events

For outdoor services, the Client shall provide:

A shaded or covered work area protecting the Company, equipment, artwork, and guests from direct sunlight, rain, wind, and other weather conditions.
A level working surface.
One (1) sturdy table.
Two (2) chairs.
Adequate lighting for evening events.
Restroom access.
A nearby location for water disposal, when applicable.

The Company may delay, suspend, or discontinue outdoor services if weather or site conditions create an unsafe environment or risk damage to equipment, materials, artwork, or property.

Loading & Access

The Client agrees to provide a reasonably close loading and unloading location to allow safe transport of equipment and supplies.

Delays resulting from inaccessible loading areas, restricted venue access, elevators, security procedures, or unavailable parking shall not extend the contracted service time.

Power

When electrical equipment is required, the Client shall provide access to a safe, grounded electrical outlet unless otherwise agreed in writing.

6. Client Responsibilities

The Client is responsible for:

Providing accurate personalization information, including names, initials, dates, spelling, and artwork approvals.
Ensuring all necessary venue permissions have been obtained.
Supervising children attending the event.
Maintaining a safe working environment.
Informing the Company of any known hazards before services begin.

The Company is not responsible for errors resulting from incorrect information provided by the Client.

7. Customer-Provided Items

Many customization services are performed on items supplied by the Client or event attendees.

The Client acknowledges that customization permanently alters the item.

Although every reasonable precaution is taken, certain materials may contain hidden defects, inconsistencies, coatings, or manufacturing flaws that are not visible before customization begins.

The Company shall not be responsible for damage resulting from:

Hidden material defects
Glass breakage
Coating failure
Manufacturing defects
Material inconsistencies
Existing damage
Fragile construction
Unknown material composition

The Company reserves the right to decline customization of any item believed to present an unreasonable risk of damage.

The Company may require a sample of any customer-provided item before the event or production begins for material and compatibility testing. Failure to provide a requested sample may result in the Company declining to customize the item. Successful testing of a sample does not guarantee identical results across all items, as materials, coatings, finishes, and manufacturing may vary.

By submitting an item for customization, the Client acknowledges and accepts the inherent risks associated with this process.

8. Custom Artwork & Design Approval

For custom artwork, murals, calligraphy, personalization, and commissioned projects, the Client is responsible for reviewing and approving all spelling, dates, layouts, artwork, and design proofs before production begins.

Once approval has been provided, the Company is not responsible for errors approved by the Client.

Changes requested after approval may require additional time and fees.

9. Murals & Commissioned Artwork

Pricing for murals and commissioned artwork is based on project scope, complexity, size, location, materials, and estimated labor.

Any work requested beyond the original scope may require a written change order and additional compensation.

Project timelines may be adjusted due to weather, site conditions, material availability, or circumstances beyond the Company's control.

10. Photography & Marketing

Unless otherwise prohibited by a written agreement, confidentiality obligation, corporate policy, or client request made in advance, the Company reserves the right to photograph, record, and display completed artwork, commissioned projects, event setups, and customized items for portfolio, marketing, website, educational, and promotional purposes.

11. Intellectual Property

Unless otherwise agreed in writing, all original artwork, designs, concepts, layouts, sketches, lettering styles, and creative works remain the intellectual property of Grand Creations by JE.

Purchase of a physical artwork or customized item does not transfer reproduction, licensing, copyright, or commercial usage rights.

The Client represents that it owns or has obtained all necessary rights and permissions for any logos, artwork, designs, text, trademarks, or other materials provided to the Company for use in the services. The Client authorizes the Company to reproduce such materials as necessary to perform the services and assumes responsibility for any claims arising from materials supplied or requested by the Client.

12. Cancellations & Rescheduling

A fifty percent (50%) non-refundable retainer is required to reserve the Client's event date unless otherwise stated in writing. The remaining balance is due by the date specified in the Client's proposal or invoice.

If the Client cancels the event or services, the retainer and any other amounts designated as non-refundable will not be refunded. If cancellation occurs after the remaining balance has become due, the full contracted amount remains due.

Rescheduling requests are subject to the Company's availability and are not guaranteed. If the Company approves a rescheduled date, payments already made will be applied to the rescheduled services. If the Company is unavailable for the requested new date, the rescheduling request will be treated as a Client cancellation.

If the Company must cancel due to illness, emergency, or circumstances beyond its reasonable control, the Company may provide a qualified replacement, reschedule the services, or refund amounts paid for services the Company is unable to provide.

13. Weather & Force Majeure

The Company shall not be liable for delays or inability to perform caused by weather, hurricanes, flooding, fire, power outages, venue closures, governmental actions, transportation interruptions, acts of God, equipment failure beyond the Company's reasonable control, or other circumstances beyond the reasonable control of the Company.

If such circumstances prevent the services from proceeding as scheduled, the Company and Client may mutually agree to reschedule the services, subject to the Company's availability. Amounts already paid will be applied to an approved rescheduled date.

If work has begun or the Company has arrived on-site and services are delayed, interrupted, or discontinued due to circumstances beyond the Company's reasonable control, the contracted service time will not be extended and compensation remains due.

14. Safety & Right to Refuse Service

The Company reserves the right to refuse or discontinue services if working conditions become unsafe, abusive, illegal, discriminatory, or otherwise inappropriate.

The Company also reserves the right to decline requests involving:

Hate speech
Obscene or offensive content
Copyright or trademark infringement
Illegal activity
Harassment
Content inconsistent with the Company's professional standards

If services are discontinued for safety reasons, no refund shall be issued.

15. Liability

The Company uses professional-grade materials, equipment, and industry best practices whenever applicable; however, participation in creative services and customization of personal property involves inherent risks.

The Company shall not be liable for allergic reactions, skin sensitivities, damage caused by misuse after completion, ordinary wear and tear, damage to customer-provided items resulting from hidden defects or material failure, or losses resulting from circumstances beyond the Company's reasonable control.

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from the services. The Company's total liability arising from any booking or project shall not exceed the amount paid by the Client to the Company for the services giving rise to the claim.

The Client agrees to indemnify and hold harmless Grand Creations by JE, Jasmine Elyse, LLC, its owners, employees, assistants, contractors, and representatives from third-party claims arising from the Client's negligence, acts or omissions, guests, venue conditions, or materials or instructions supplied by the Client.

16. Storage & Abandoned Property

Completed projects and customer-provided items should be collected promptly.

Items remaining in the Company's possession for more than ninety (90) days after notification may be considered abandoned unless other written arrangements have been made.

The Company is not responsible for loss or damage caused by theft, fire, flooding, natural disaster, or other events beyond its reasonable control while items remain in storage.

17. Governing Law

This Agreement shall be governed by and interpreted under the laws of the State of Florida.

Any legal action arising under this Agreement shall be brought in the appropriate courts located within the State of Florida.

18. Entire Agreement

This Agreement, together with any proposal, invoice, estimate, or written correspondence relating to the services, constitutes the entire agreement between the Company and the Client and supersedes all prior discussions or understandings.

No verbal statements, representations, or prior communications shall modify this Agreement unless confirmed in writing by the Company.

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The Company's failure to enforce any provision of this Agreement on one occasion shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

19. Acceptance

By signing a proposal, approving an estimate, submitting payment, placing an order, scheduling services, or permitting work to begin, the Client acknowledges that they have read, understood, and agree to this Master Service Agreement.