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Grand Creations by JE

Master Service Agreement

Effective Date: Upon Client's acceptance through booking, payment, signed proposal, invoice approval, or commencement of services.

This Master Service Agreement ("Agreement") governs all services provided by Grand Creations by JE, a division of Jasmine Elyse, LLC ("Company") to the client ("Client"). By booking services, approving a proposal, submitting payment, or allowing work to begin, the Client acknowledges that they have read, understood, and agree to be bound by the terms of this Agreement.

 

1. Services

This Agreement applies to all creative services offered by the Company, including but not limited to:

  • Live Calligraphy Engraving

  • Live Personalization Services

  • Hot Foil Personalization

  • Glass Engraving

  • Glass Painting

  • Face Painting

  • Glitter Tattoos

  • Murals

  • Live Event Art Experiences

  • Calligraphy

  • Custom Artwork

  • Hand-Painted Products

  • Custom Commissions

  • Workshops and Creative Experiences

  • Any additional creative services provided by the Company.

Services are described in the Client's proposal, invoice, quote, or written correspondence, which together form part of this Agreement.

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2. Booking & Payment

A booking is not confirmed until any required agreement, retainer, and/or payment has been received.

Payment terms are outlined in the Client's invoice or proposal. Failure to make payment by the stated due date may result in cancellation of services or release of the reserved event date.

Returned payments are subject to a $45.00 returned payment fee.

Rush requests may be accepted at the Company's sole discretion and may be subject to additional fees.

The Client remains responsible for the full contracted amount regardless of whether the scheduled service time is fully utilized.

 

3. Pricing & Additional Time

Live event services are billed according to the rates outlined in the Client's quote or invoice.

If additional service time is requested during an event and the Company is available to accommodate the request, additional time will be billed at the applicable hourly rate.

The Company is under no obligation to extend services beyond the contracted time.

 

4. Travel & Event Expenses

Travel fees may apply based on distance, travel time, parking, tolls, lodging, ferry fees, or other event logistics.

Any required parking fees, valet charges, permits, venue access fees, or similar expenses shall be the responsibility of the Client.

Travel fees, when applicable, will be disclosed before booking whenever reasonably possible.

 

5. Site Requirements

To ensure services are performed safely and efficiently, the Client agrees to provide an appropriate workspace.

Indoor Events

Unless otherwise agreed in writing, the Client shall provide:

  • One (1) sturdy table

  • Two (2) chairs

  • Adequate lighting

  • Restroom access

  • A clean workspace measuring at least six feet by six feet (6' × 6')

Outdoor Events

For outdoor services, the Client shall provide:

  • A shaded or covered work area protecting the Company, equipment, artwork, and guests from direct sunlight, rain, wind, and other weather conditions.

  • A level working surface.

  • One (1) sturdy table.

  • Two (2) chairs.

  • Adequate lighting for evening events.

  • Restroom access.

  • A nearby location for water disposal, when applicable.

Loading & Access

The Client agrees to provide a reasonably close loading and unloading location to allow safe transport of equipment and supplies.

Delays resulting from inaccessible loading areas, restricted venue access, elevators, security procedures, or unavailable parking shall not extend the contracted service time.

Power

When electrical equipment is required, the Client shall provide access to a safe, grounded electrical outlet unless otherwise agreed in writing.

 

6. Client Responsibilities

The Client is responsible for:

  • Providing accurate personalization information, including names, initials, dates, spelling, and artwork approvals.

  • Ensuring all necessary venue permissions have been obtained.

  • Supervising children attending the event.

  • Maintaining a safe working environment.

  • Informing the Company of any known hazards before services begin.

The Company is not responsible for errors resulting from incorrect information provided by the Client.

 

7. Customer-Provided Items

Many customization services are performed on items supplied by the Client or event attendees.

The Client acknowledges that customization permanently alters the item.

Although every reasonable precaution is taken, certain materials may contain hidden defects, inconsistencies, coatings, or manufacturing flaws that are not visible before customization begins.

The Company shall not be responsible for damage resulting from:

  • Hidden material defects

  • Glass breakage

  • Coating failure

  • Manufacturing defects

  • Material inconsistencies

  • Existing damage

  • Fragile construction

  • Unknown material composition

The Company reserves the right to decline customization of any item believed to present an unreasonable risk of damage.

By submitting an item for customization, the Client acknowledges and accepts the inherent risks associated with this process.

 

8. Custom Artwork & Design Approval

For custom artwork, murals, calligraphy, personalization, and commissioned projects, the Client is responsible for reviewing and approving all spelling, dates, layouts, artwork, and design proofs before production begins.

Once approval has been provided, the Company is not responsible for errors approved by the Client.

Changes requested after approval may require additional time and fees.

 

9. Murals & Commissioned Artwork

Pricing for murals and commissioned artwork is based on project scope, complexity, size, location, materials, and estimated labor.

Any work requested beyond the original scope may require a written change order and additional compensation.

Project timelines may be adjusted due to weather, site conditions, material availability, or circumstances beyond the Company's control.

 

10. Photography & Marketing

Unless otherwise prohibited by a written agreement, confidentiality obligation, corporate policy, or client request made in advance, the Company reserves the right to photograph, record, and display completed artwork, commissioned projects, event setups, and customized items for portfolio, marketing, website, educational, and promotional purposes.

 

11. Intellectual Property

Unless otherwise agreed in writing, all original artwork, designs, concepts, layouts, sketches, lettering styles, and creative works remain the intellectual property of Grand Creations by JE.

Purchase of a physical artwork or customized item does not transfer reproduction, licensing, copyright, or commercial usage rights.

 

12. Cancellations & Rescheduling

Retainers and deposits are non-refundable.

Rescheduling requests are subject to availability and must be approved by the Company.

Cancellation fees may apply as outlined in the Client's proposal or invoice.

If the Company must cancel due to illness, emergency, or circumstances beyond its control, reasonable efforts will be made to reschedule services or provide a qualified replacement when appropriate.

 

13. Weather & Force Majeure

The Company shall not be liable for delays or inability to perform caused by weather, hurricanes, flooding, fire, power outages, venue closures, governmental actions, transportation interruptions, acts of God, equipment failure beyond reasonable control, or other unforeseen events.

If work has begun or the Company has arrived on-site, compensation remains due for services rendered and time reserved.

 

14. Safety & Right to Refuse Service

The Company reserves the right to refuse or discontinue services if working conditions become unsafe, abusive, illegal, discriminatory, or otherwise inappropriate.

The Company also reserves the right to decline requests involving:

  • Hate speech

  • Obscene or offensive content

  • Copyright or trademark infringement

  • Illegal activity

  • Harassment

  • Content inconsistent with the Company's professional standards

If services are discontinued for safety reasons, no refund shall be issued.

 

15. Liability

The Company uses professional-grade materials, equipment, and industry best practices whenever applicable; however, participation in creative services and customization of personal property involves inherent risks.

The Company shall not be liable for:

  • Allergic reactions

  • Skin sensitivities

  • Damage caused by misuse after completion

  • Ordinary wear and tear

  • Damage to customer-provided items resulting from hidden defects or material failure

  • Losses resulting from circumstances beyond the Company's reasonable control

The Client agrees to indemnify and hold harmless Grand Creations by JE, Jasmine Elyse, LLC, its owners, employees, assistants, contractors, and representatives from claims arising from the Client's event, guests, venue, or negligence.

 

16. Storage & Abandoned Property

Completed projects and customer-provided items should be collected promptly.

Items remaining in the Company's possession for more than ninety (90) days after notification may be considered abandoned unless other written arrangements have been made.

The Company is not responsible for loss or damage caused by theft, fire, flooding, natural disaster, or other events beyond its reasonable control while items remain in storage.

 

17. Governing Law

This Agreement shall be governed by and interpreted under the laws of the State of Florida.

Any legal action arising under this Agreement shall be brought in the appropriate courts located within the State of Florida.

 

18. Entire Agreement

This Agreement, together with any proposal, invoice, estimate, or written correspondence relating to the services, constitutes the entire agreement between the Company and the Client and supersedes all prior discussions or understandings.

No verbal statements, representations, or prior communications shall modify this Agreement unless confirmed in writing by the Company.

 

19. Acceptance

By signing a proposal, approving an estimate, submitting payment, placing an order, scheduling services, or permitting work to begin, the Client acknowledges that they have read, understood, and agree to this Master Service Agreement.

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